Politique de remboursement

Return & Refund Policy
Last updated: October 22, 2026

Dozie is a brand operated by Vantage District LLC. This policy covers every order placed at doziesleep.com.

1. 30-Day Hug Guarantee

You have 30 days from the day your order is delivered to return your Dozie for a refund.

• Items must be returned unused, clean and undamaged, in their original packaging, with the remote control (Cuddle Version) included.
• Email info@dozisleep.com before you send anything. Include your order number and the item(s) you want to return. We reply within 1–2 business days with the return address and instructions. We cannot process parcels sent without contacting us first.
• The customer pays for return shipping. We recommend a tracked service, as we cannot refund parcels lost on the way back to us.
• Once your return arrives and has been checked, we refund the price of the returned item(s) to your original payment method within 5 business days. Original shipping charges are not refunded, unless the item was faulty or incorrect.

2. Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty (for example, the patting mechanism or remote of the Cuddle Version does not work), damaged or not what you ordered, email us within 14 days of delivery with your order number and clear photos or a short video. We will send a free replacement or give you a full refund, including shipping, whichever you prefer. In most cases you will not need to send the item back.

3. Items we cannot accept

• Items returned more than 30 days after delivery, or without contacting us first.
• Items that have been used, washed or damaged by the customer.
• Gift cards and free add-ons.

4. Cancellations

You can cancel an order free of charge until it ships. Email us as soon as possible with your order number. Once an order has shipped, the return process above applies.

5. Refunds

Refunds go to your original payment method. Your bank or card provider may take up to 10 business days to show the funds. If your refund has not arrived 15 business days after we confirmed it, email us and we will follow it up.

6. Your statutory rights

Nothing in this policy limits your rights under the consumer laws of your country. If you live in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason, and the statutory warranty for defective goods applies. Our 30-day guarantee is offered in addition to these rights, not instead of them.

Contact

📧 info@dozisleep.com (we reply within 1–2 business days)